Handling Technical Customer Complaints

What will you learn?

Handling of customer complaints is one of the key areas in GMP (Good Manufacturing Practice) compliance. Consequently, auditors and inspectors scrutinize customer complaints processes closely.
This training module teaches you to manage this part of GMP compliance efficiently and effectively: how to receive, record, evaluate, and track complaints. Because we expose you to practical scenarios and exercises, you can hit the ground running with customer complaint handling.

Who will benefit from this course?

– Pharmacists in Industry who need a better understanding of complaint handling or need a refresher.
– Pharmacists who want to pursue a career in Industry.
– Pharmacy interns or community pharmacists who want to pursue a career in Industry.