Handling of technical customer complaints for retail and hospital pharmacy personnel
What will you learn?
Working in a retail or hospital environment, you might not always be aware of the regulatory requirements that are expected from industry to effectively manage customer complaints associated with defective product. This training module has been designed to provide retail and hospital pharmacists with a deeper understanding of the Quality Management System used by industry to manage customer complaints, and to highlight the very important role retail and hospital pharmacists play in this area. As with all the courses from PharmaSkills, you will be exposed to real-life, practical examples and exercises.
Who will benefit from this course?
– Retail Pharmacists and Hospital Pharmacists.
– Interns or Community Pharmacists working in retail or hospital pharmacy.
– Pharmacy support personnel like Pharmacist Assistants working in retail or hospital pharmacy.
– Pharmacy students.
– Pharmacist Assistant students.