Handling of Technical Customer Complaints

What will I learn from this course?

The handling of Customer Complaints is one of the key areas in GMP compliance, and for this reason, Customer complaints processes are highly scrutinized by auditors and inspectors. This training module will teach you how to efficiently manage this part of GMP Compliance. You will learn how to receive, record, evaluate, and tracking complaints. Upon completion of this module, you will be able to hit the ground running when it comes to customer complaint handling, as we will be exposing you to practical scenarios and exercises!

Who would benefit from this course?

• Pharmacists already working in Industry, but who need a better understanding of Complaint Handling or need a refresher
• Pharmacists wanting to pursue a career in Industry.
• Pharmacy Interns or Community Pharmacists wanting to pursue a career in Industry one day.